Customer reviews ( Trust you's )

Every post that is written by a customer is a step in which the customer is  trying to reach the hotel as they did not have the time to contact the hotel in person. Thus, i think that not all reviews should be responded to but the social media plan should be to respond to selected topics. The negative topics should be replied to immediately however , if clients also have something good to say about the hotel then the hotel should also take the time to respond back to  a few of these comments.

How hotels will be able to provide value towards guests who will end up taking a look a the webpage and guest responses is that  they will know that the hotel takes the time to respond and talk to there clients. Thus, if a guests has something to say they know that they will get a response by the hotel.

A social media expert. This is someone who knows and understands the way in which social media works and also all the different types of social media platforms to reach all the different clients. This should be under the Information technology department under the network system administrator.

The hotel is able to keep track of the solved complaints by updataing there information based on the client who complained. Thus, once the guest is in the hotel the hotel should be vigilant of the client and take extra care to make sure that they are happy and that there stay was good.

Trust you stars; This is a tool that allows a guest to share there feedback on Google and Facebook, in which allows them to influence a larger number of traveler's.

I don't think that a survey will work as well. This is because guest's need to be able to fill in a survey at there own time and passe. If they are stopped during check-in or check-out they might forget something important.

One way that a hotel would be able to collect information on a guests before they leave the hotel is by setting a timer on the television and making sure that the survey appears a day before the client leaves the hotel. Thus, the client will be able to fill in the survey before they leave the hotel.


I think that the hotel should have an in-house and also out-source their responses to guests. What the hotel should do is get the statistics from these out-sourced companies   to inform them about positive guests reviews. Then the hotel will go ahead and take care of the negative guest reviews. This way the hotel is able to make sure that no guests who has a problem is overlooked.

By Oluwasola Opakunle

Hotel Strategies for the Zoku mini appartment hotel

Please find below the link to the powerpoint presenation for the Zoku Mini appartment Hotel.





https://nl1-broadcast.officeapps.live.com/m/Broadcast.aspx?Fi=7cdfbeea9ec60d08%5Fbd9c2e4f%2D72a3%2D497f%2D9735%2Df324d66b9b96%2Epptx

Social + Mobile + Local - creating authentic guest experiences

Created using Visme. The Free Online Presentation Tool.

Innovative Idea Atypical Partnership

The hospitality industry is a industry that is very wide and includes a variety of different sectors. Hotels inparticularly  are looking for a variety of different ways to increase occupancy and also to increase the RevPar of a hotel. 

Created using Visme. The Free Online Presentation Tool.

Agumented Reality and Virtual Reality

Agumented Reality and Virtual Reality

Agumented Reality

This is a real life view of the world in which the elements are affected and made to look and act in different ways.

Virtual Reality

This is the feeling of being present in a real life or imaginary world in which the participant is able to play along and see a whole different world.










The difference between Augmented reality and Virtuel Reality


The user experience of the two types of realities are as follows

1. Augmented Reality changes the shapes and sizes of the two elements that are around the user. virtuel Reality puts the user in a different environment that affects the user and tricks the brain.

2. With the use of Augmented Reality it allows for the user to see a whole different world. As for Virtuel reality added devices are required to navigate through the different environment that has been created for the user who is in this new dimensions.


What is Google Card Board?

Google Card Board is a low cost Virtuel Reality head set that is used to encourage clients to virtuel reality headsets. The Google Card Board allows users to make the leap to purchasing and wanting to experience a virtuel reality experience.

It's importance is paramount in which it paves the way for users to want to experience and keep on experiencing a virtuel reality experience. By helping clients and guiding clients to want such an experience clients will slowly make leaps towards purchasing headsets and also participating in the virtuel reality experience.



Augmented reality is currenlty being used by clients to check the different destinations that are present in the world. Augmented Reality allows for user to plan way ahead of time to see the different restaurants that are available. Moreover, the client is able to see the service that are available in the hotel and also pick the different hotels that they would like to stay at once chosen. Furthermore, the the Augmented Reality allows of the client to see the terrain before they even travel to the destination that they are going to. Thus, this allows them to pack and be well preparied for the environment (Christina,2016).

The success factors that are used to measure the success of Agumented Reality include value proposition,customer sugments, and customer relationship. These few factors affect the way in which clients would go ahead and use the Agumented Reality.
(Kleef, Noltes, spoel, 2010)

http://www.augment.com/blog/augmented-reality-in-tourism/

Virutel reality can be used to enhance a guest experience by helping the guest know more about the environment in which they have not been too. For example, taking a look at the spa in which they have not yet been too. For example, Marriott tested out the virtuel reality at one of it's hotels in New York and London.

I think that Virtuel Reality is not just a trend but something that is very useful and very important. Hotels and countries will be able to market their products and service to client much more easerly and also

RM 1

Wearable Trench coat technology